Informativa sui rimborsi
30-Day Refund Policy
We want you to be completely satisfied with your purchase! If for any reason you are not, you have 30 days from the delivery date to request a refund.
Refund Eligibility
To be eligible for a refund:
-
Items must be unused, unworn, and in their original condition, with all tags still attached.
-
The return request must be made within 30 days of receiving your order.
-
A proof of purchase (order confirmation or receipt) is required.
How to Request a Refund
-
Contact our support team at info@shoplyra.com and include your order details.
-
We will provide you with the return instructions and shipping address.
-
Once we receive and inspect the item, your refund will be processed within 5–7 business days.
Important Notes
-
Shipping costs are non-refundable.
-
Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
-
Refunds will be issued using the same payment method used for the original purchase.
If you have any questions, feel free to contact us — we’ll be happy to help!